Terms of sale

1. Seller

• OKOME
• Shop and pickup: Carrer de Llull, 302, 08019 Barcelona
• Contact: hola@okome.es · +34 695 477 234

2. Products and food information

Photos and descriptions are for guidance; products may vary slightly in appearance.

Allergen information is available for every product through the “Allergens” link, in line with EU Regulation 1169/2011. Some products may contain traces of other allergens. If you have a severe allergy, call us before ordering.

3. Prices

Prices are in euros and include VAT. Home delivery costs €4.90 and needs a minimum order of €15. The price in force when you confirm the order applies.

Promotions: those in force are announced in the shop and applied when the order is confirmed. The first-order discount is the announced percentage off the products (not the delivery fee) of each customer's first order. With the OKOME card, after the announced number of orders collected or paid for, the next one gets the announced amount off its products, never more than they cost; delivery, if any, is paid separately. We recognise each customer by their phone number. Promotions cannot be combined and OKOME may change or withdraw them for future orders.

4. Placing an order

You choose the products, delivery method, day and time, and confirm the order. We show you an order number and send a confirmation email. If for any reason we cannot prepare your order, we will let you know as soon as possible and cancel it at no cost to you.

5. Pickup and delivery

• Hours: those shown in the online shop at any given time, in 15-minute slots.
• Pickup in store: during the chosen slot, giving your order number.
• Delivery: Barcelona city only (postcodes 08xxx), at least 30 minutes ahead. Someone must be at the address to receive it; if delivery is not possible, we will call you.

6. Payment

You pay online by card when you confirm the order, on Stripe's secure payment page. OKOME never receives or stores your card details. The order is confirmed once the payment goes through.

7. Cancellations and changes

You can cancel or change your order free of charge up to 1 hour before the start of the chosen slot, by calling or replying to the confirmation email. After that, the order is already being prepared.

8. Right of withdrawal

As these are perishable foods, the right of withdrawal does not apply, under article 103.d of Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users).

9. Issues and complaints

If something is wrong with your order, tell us at the time or within 24 hours at hola@okome.es or +34 695 477 234, with a photo if possible, and we will put it right.

Official complaint forms are available at our shop.

10. Governing law

These terms are governed by Spanish law. As a consumer, you may go to the courts of your place of residence.